The following list of websites provides a range of information that may be of assistance to you. There are also links to the various Ombudsman services, which may be able to assist you in the unfortunate event that you experience difficulties with various services.
Government Services
Department of Human Services – Includes Centrelink, Medicare, and Child Support:
http://www.humanservices.gov.au/
Australian Electoral Commission (AEC) – Information on enrolling to vote, elections, and referendums:
http://www.aec.gov.au/
Australia.gov.au – Directory for government information and services:
http://www.australia.gov.au/
Parliament of Australia – Information on federal government, laws, and members of parliament:
http://www.aph.gov.au/
Australian Taxation Office (ATO) – Taxation information, lodgment, and assistance:
https://www.ato.gov.au/
Department of Immigration and Border Protection – Includes citizenship and visa applications:
http://www.immi.gov.au/Pages/Welcome.aspx
It’s an Honour – Recognizing Australian achievements and awards:
https://www.itsanhonour.gov.au/
Queensland Government Community Support – Assistance with cost of living, emergency relief, domestic violence support, and more:
https://www.qld.gov.au/community
Cairns Regional Council – Information on local services, waste collection, disaster management, and community programs:
https://www.cairns.qld.gov.au
Transport and Road Updates
Department of Transport and Main Roads (TMR) Queensland – Road conditions, traffic updates, and transport services:
https://www.tmr.qld.gov.au/
QLDTraffic – Live traffic updates, road closures, and travel warnings:
https://qldtraffic.qld.gov.au/
Health and Support Services
Queensland Health – Public healthcare services, hospitals, and emergency medical support:
https://www.health.qld.gov.au/
Lifeline Crisis Support – 24/7 crisis support and suicide prevention:
https://www.lifeline.org.au/
Headspace Cairns – Mental health services for young people aged 12–25:
https://headspace.org.au/headspace-centres/cairns/
Centacare FNQ – Mental health, counselling, and emergency relief services:
https://www.centacarefnq.org/
Beyond Blue – Mental health support, anxiety, and depression resources:
https://www.beyondblue.org.au/
1800RESPECT – National domestic, family, and sexual violence support:
https://www.1800respect.org.au/
Tourism and Recreation
Barron Gorge National Park – Information on walking tracks, wildlife, and outdoor activities:
https://parks.desi.qld.gov.au/parks/barron-gorge
Tourism Tropical North Queensland – Local tourism experiences, events, and attractions:
https://www.tropicalnorthqueensland.org.au/
Queensland National Parks – Information on national parks, permits, and camping:
https://parks.desi.qld.gov.au/
Australia.com – Official tourism website of Australia:
https://www.australia.com/
Education and Learning
Education Queensland – Public schools, curriculum, and education services:
https://education.qld.gov.au/
TAFE Queensland (Cairns Campus) – Vocational education and training programs:
https://tafeqld.edu.au/
James Cook University (JCU Cairns) – Higher education and research programs:
https://www.jcu.edu.au/
Starting Blocks – Information on early childhood education, child care options, and school readiness:
https://www.startingblocks.gov.au/
My Skills – Australian government directory for vocational education and training (VET) courses:
https://www.myskills.gov.au/
Study Queensland – Information on studying in Queensland for domestic and international students:
https://www.studyqueensland.qld.gov.au/
Emergency and Safety
Queensland Police Service – Reporting crimes, road safety, and local police information:
https://www.police.qld.gov.au/
State Emergency Service (SES) Queensland – Disaster response and assistance during floods, cyclones, and storms:
https://www.ses.qld.gov.au/
Australian Government Disaster Assistance – Support for Australians affected by disasters:
https://www.disasterassist.gov.au/
Crime Stoppers Queensland – Anonymous crime reporting and community safety initiatives:
https://www.crimestoppersqld.com.au/
Ombudsman and Complaints Resolution Services
Commonwealth Ombudsman – For complaints related to Government Agencies and Departments, including Immigration, Law Enforcement, and Taxation matters:
http://www.ombudsman.gov.au/
Postal Industry Ombudsman – For complaints regarding Australia Post and other registered postal operators:
http://www.pio.gov.au/
Telecommunications Industry Ombudsman – Issues with mobile, internet, and landline phone services:
http://www.tio.com.au/
Financial Ombudsman Service – Investigates disputes with banks and insurance companies:
http://www.fos.org.au/
Fair Work Ombudsman – Pay disputes and working conditions:
http://www.fairwork.gov.au/
Credit and Investments Ombudsman – Disputes with non-bank credit providers:
http://www.cosl.com.au/
Private Health Insurance Ombudsman – Complaints about Private Health Insurance Providers:
http://www.phio.org.au/
Aviation Complaints – A “one-stop-shop” that provides information on how to resolve grievances with aviation matters including aircraft noise and aviation security:
http://www.aviationcomplaints.gov.au/
Australian Health Practitioners Regulation Agency – Disputes related to the conduct of a registered health practitioner:
https://www.ahpra.gov.au/
