Our community is strongest when everyone feels informed, supported, and heard. This space is designed to help navigate common issues and concerns within our electorate.
Whether you’re facing a practical challenge, seeking guidance on a civic matter, or simply want to stay connected with what’s happening locally, below are the Departments that can assist.
Roads and Transport: Department of Transport and Main Roads
If you’d like to provide feedback or lodge a complaint, please contact TMR directly:
- Phone: 13 19 40
- Email: cairns.office@tmr.qld.gov.au
- Website: www.tmr.qld.gov.au
Road Closures / Illegal Camping
For any feedback or complaints regarding road closures, or illegal camping, please use the contact details above.
Kuranda Range
- Website: Kuranda Range Road safety and resilience upgrades | Department of Transport and Main Roads
- Email: KurandaRangeRoad@tmr.qld.gov.au
Roads (e.g. Captain Cook Highway, Cairns Western Arterial Road etc.)
How to Check Road Ownership
Use the QLD Traffic Road Lookup Tool
- Visit QLD Traffic Road Lookup.
- Enter the road name or click on the map to see if it’s state-controlled (TMR) or local government (CRC).
Check TMR State-Controlled Road Maps
- TMR publishes maps showing all state-controlled roads and local government boundaries.
- Download maps from TMR Maps and Guides.
General Rule of Thumb
- State-controlled roads are usually highways, major arterial roads, and roads connecting regions (e.g., Bruce Highway, Captain Cook Highway, Kuranda Range Road).
- Local council roads are typically residential streets, local connectors, and suburban roads. ontact for Confirmation
- If unsure, you can call: TMR: 13 19 40 or Cairns Regional Council: 1300 69 22 47
Barron River Bridge
For enquiries about the new Barron River Bridge project:
Email: barron_river_bridge@tmr.qld.gov.au
E-Scooter and E-Bikes
For feedback or complaints about e-scooter and e-bike regulations:
Email: LAVR@tmr.qld.gov.au
(TMR Licensing, Automated Vehicles and Registration team)
Kuranda Range Updates:
- Kennedy Highway (Kuranda Range Road) cyclone reconstruction works | Department of Transport and Main Roads
- Kuranda Range Updates
Barron River Bridge Updates:
Bruce Highway Updates:
Palm Cove Development – McGregor Road / Captain Cook Highway Kewarra
Housing: Department of Housing
Address: William McCormack Place, Ground Floor, 5B Sheridan Street, Cairns QLD 4870
Postal: PO Box 471, Cairns QLD 4870
Phone:
- General enquiries: 07 4036 5460
- Toll-free (within area): 1800 623 208
- Maintenance enquiries: 1300 650 910
- Emergency maintenance (after hours): 1800 808 107
Email: cairnshsc@housing.qld.gov.au
Website: Queensland Housing Service Centres
Opening Hours:
- Mon, Tue, Thu, Fri: 8:30am–4:30pm
- Wed: 9:30am–4:30pm (phones from 8:30am)
Common Enquiries They Handle
- Social Housing Applications: Apply for public housing or community housing assistance.
- Rental Assistance: Bond loans, rental grants, and help accessing private rentals.
- Emergency Housing: Short-term accommodation for people experiencing homelessness.
- Maintenance Requests: Repairs for government-owned housing properties.
- Homelessness Support: Referral to services and crisis accommodation.
- Housing Advice: Information on eligibility, waiting lists, and tenancy support.
- Complaints & Feedback: Issues with housing services or maintenance.
- Special Programs: Support for seniors, people with disabilities, and Aboriginal and Torres Strait Islander housing programs.
Other Important Numbers
- Homeless Hotline: 1800 474 753
- General Government Enquiries: 13 QGOV (13 74 68)
Local Issues: Cairns Regional Council
Contact Details
- Phone: 1300 69 22 47
- Email: council@cairns.qld.gov.au
- Address: 119–145 Spence Street, Cairns QLD 4870
- Postal: PO Box 359, Cairns QLD 4870
- Website: www.cairns.qld.gov.au
- Customer Service Hours: Mon–Fri, 8:30am–4:30pm
Common Enquiries They Handle
- Report a Problem: Potholes, damaged footpaths, blocked drains, fallen trees, graffiti, barking dogs.
- Waste & Recycling: Bin collection issues, missed services, recycling guidelines.
- Rates & Water: Payment queries, change of address, hardship assistance.
- Development & Building: Development applications, planning approvals, building permits.
- Community Services: Parks and gardens maintenance, public facilities, events.
- Complaints & Feedback: Service complaints, compliments, general feedback.
- Online Services: Help with online payments, “Report a Problem” form, My Cairns App.
- Local Laws & Permits: Animal registration, parking permits, temporary event permits.
How to Report Issues Quickly
- Use the “Report a Problem” form on the website or download the My Cairns App for non-urgent issues.
- For urgent matters (e.g., safety hazards), call 1300 69 22 47 immediately.
Hospital: Cairns Base Hospital
- Phone: 07 4226 0000
- Website: Cairns Hospital
- Opening Hours: Open 24/7 for emergencies; general enquiries Mon–Fri 8:00am–5:00pm
- Services: Emergency, maternity, mental health, cancer care, cardiology, paediatrics, surgical care, special care nursery.
For complaints about the hospital wait-times, staff, etc you can share your feedback through the CHHHS Online Form.
Health: Cairns and Hinterland Hospital and Health Service (CHHHS)
- Emergency: Dial 000 for urgent situations.
- Phone: 07 4226 6000 (General enquiries)
- Email: chhhs_feedback@health.qld.gov.au
- Website: CHHHS Contact Page
- Office Hours: Mon–Fri 8:00am–5:00pm
- Health Advice: Call 13 HEALTH (13 43 25 84) for non-urgent health advice, 24/7.
For complaints about health services in FNQ, you can share your feedback through the CHHHS Online Form.
Anti-Social Behaviour: Cairns Suburban Liquor Accord
The purpose of the Suburban Accord is to unite businesses in a collaborative effort to address anti-social behaviour and to educate the community regarding alcoholism.
In alignment with our mission statement, “One Community, One Standard – Safer Suburbs, Better Nights,” they aim to enhance tourism and nightlife within licensed establishments, as a vibrant business environment benefits us all.
They want to ensure that whether you’re dining in Palm Cove, enjoying a local pub in Edmonton, or relaxing by the beach in Trinity, every experience reflects responsible service and genuine tropical hospitality.
Focus Areas
The accord will focus on:
- Reducing alcohol-related harm through responsible service and behaviour management.
- Implementing a shared patron ban register across participating venues.
- Enhancing late-night safety and transport accessibility.
- Offering free RSA refreshers and training for member venues.
- Supporting local tourism and community events with a focus on safety and inclusion.
People can email the Cairn Suburban Liquor Accord for a variety of reasons, including:
- Providing feedback and general enquiries
- Joining schemes or programs: Such as the cask wine scheme, membership, or other community initiatives run by the Accord.
- General inquiries: Any other questions about the Accord’s activities, events, or membership.
Contact:
Email: cairnssla@yahoo.com
Reporting issues or concerns: For example, problems related to public intoxication, safety, or other community matters, please report it via Police Link.
Crime: Queensland Police Service (QPS)
Emergency: Dial 000 for urgent situations.
Policelink is the easiest way to report incidents to the Queensland Police, such as theft, property damage, or antisocial behaviour. Logging a report via Police link takes as little as 10 minutes and can be done 24 hours a day. I cannot urge how it is important to report through Policelink – this is how QPS allocate their resources. Every report matters.
By Phone:
- Call 131 444
- Operators will guide you through reporting your incident.
Online:
- Visit www.police.qld.gov.au/policelink
- Fill in the simple online form with details about the incident, including date, location, and people involved.
- You will receive a reference number to keep for follow-up or insurance purposes.
Tips for Using Policelink:
- Provide as much detail as possible to help police prioritise response.
- Include photos or evidence if available.
- Use this for non-urgent matters only. For emergencies or crimes in progress, always call 000.
Why Use Policelink:
- It’s fast, simple, and available 24/7.
- Helps police identify hot spots and prioritise patrols.
- Ensures your report is recorded accurately for follow-up.
You can also report these matters by visiting your local police station:
- Cairns Police Station (24/7)
5 Sheridan St, Cairns QLD 4870 | (07) 4030 7000
- Smithfield Police Station (Mon–Fri 8am–4pm, operational 24/7)
1119 Captain Cook Hwy, Smithfield QLD 4878 | (07) 4057 1900
Disaster Prep: Cairns Regional Council and SES
Local Community & Safety Resources
- Cairns Disaster Dashboard: Dashboard
- Household Emergency Plan & Kit: Cairns Regional Council
- Get Ready QLD
- Emergency (Police, Fire, Ambulance): 000
- State Emergency Service (SES) (for floods, storms, and cyclones): 132 500
- Natural Disaster Preparedness: Natural disasters | Cairns Regional Council
Electricity: Ergon
If you remain dissatisfied with Ergon Energy’s service or responses, you may wish to lodge a complaint with the Queensland Ombudsman, who can independently review matters involving government agencies and utilities:
- Queensland Ombudsman
Phone: (07) 3005 7000
Website: www.ombudsman.qld.gov.au
Complaints & Feedback: Complaints & feedback form | Ergon Energy
- Email: networkenquiries@ergon.com.au
- Or call: 13 74 66 (general network enquiries)
📞 Phone Contact & After-Hours / Emergency Numbers
| Purpose | Number / Info |
|---|---|
| Power outages / faults (24/7) | 13 22 96 |
| Life-threatening emergencies (e.g. downed powerlines, electric shock / “shocks & tingles”) | 13 16 70 — 24/7 |
| General enquiries (business hours) | 13 74 66 — Mon–Fri, 7:00 am–5:00 pm |
| Retail / billing / account enquiries (residential customers) | 13 10 46 — Mon–Fri 8:00 am–4:30 pm |
Please also note that electricity pricing is regulated by the Queensland Competition Authority (QCA), not Ergon. The QCA sets these rates based on market conditions and regulatory frameworks.
